Refund & Cancellation Policy

Cancelling

You can cancel your Head Chef plan at any time from Account › Subscription › Manage billing. You don't need to contact us.

• You keep Head Chef until the end of the billing period you've already paid for. After that, your account returns to Home Chef.
• Your plans, favorites, pantry and saved recipes are kept. If your free Home Chef month has already passed, generating new plans, swaps, recipe imports and pantry features pause until you resubscribe — your saved data stays available to view.

Refunds

Subscriptions are billed monthly in advance. We don't give refunds or credits for partial months or unused features. Exceptions:

• Duplicate or accidental charges: if you were charged twice, or charged after you cancelled, we'll refund the extra charge.
• Problems on our side: if a technical problem on our end stopped you from using your paid features for a significant part of a billing period, we'll refund that period or credit your account.

To request a refund, email support@preppalkitchen.com within 14 days of the charge, with the email address on your account. Approved refunds go back to your original payment method, usually within 5–10 business days.

Subscribing and cancelling

• Subscribing (Home Chef → Head Chef) takes effect immediately, and keeps the whole kitchen going when your free month ends.
• Cancelling takes effect at the end of the billing period you've already paid for. You keep Head Chef until then, after which your account returns to Home Chef.

Failed payments

If a payment fails, we'll email you and Stripe will retry the charge. You keep access for 7 days while you update your card under Manage billing. After that, your account returns to Home Chef until payment succeeds.

Your free month

Home Chef is free for 1 month from sign-up — the whole kitchen, no card required. You're never charged unless you choose the Head Chef plan yourself.

Contact

support@preppalkitchen.com